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Policies

Delivery Policy:

A delivery fee will be added to each order based on the delivery zip/postal code, for each address. U.S. orders must be received before 11:00 a.m. in the gift recipient's time zone to assure same-day delivery. Orders received after 11:00 a.m. will be delivered the following day. We will try our best to accommodate deliveries at specific times of day, but we cannot guarantee it.  Days we do not deliver on in general: Sunday, 4th of July, Thanksgiving, Christmas MAYBE MORE.  Our daily cut off time is 11:00 a.m. All orders placed after that time will be delivered the following day if we deliver on that day.

 

Order Policy : 

We cannot guarantee specific flowers in areas other than in our local area, but we can guarantee that your gift will maintain the same quality that we cover with our 100% guarantee satisfaction.

We guarantee 100% satisfaction. If you are not completely satisfied, please contact our Customer Service Department at 202-363-1150 or toll free at 800-654-6253 for our Washington DC location or call 410-268-3341 for our Maryland location.

Sales Tax Information

Every Internet order with a MD delivery will be charged a sales tax of 6.00%, applied to the amount of the order. All other outgoing orders will be charged a sales tax and delivery tax of 5.75%. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order. 


Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at 800-654-6253. We are also unable to accept cancellations or change requests via e-mail.

Substitution Policy:

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

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